Pending approval
Eligible contact types
Decide whether the promise applies only to email addresses or also to phone, fax, cell, office and license fields.
Accuracy policy
California Database Accuracy & Invalid-Contact Remedy
This page documents the accuracy and remedy statements currently present across CARealEstateList and the decisions required to turn them into one enforceable customer policy. It is not yet a finalized guarantee.
- Conflicting thresholds disclosed
- No unsupported calculation presented as final
- Policy decisions labelled as pending
Source audit
What the current website sources say
These statements cannot all describe the same policy. They are shown for transparency while the business chooses one measurable commitment and one remedy calculation.
| Source | Published statement | Remedy wording | Review status |
|---|---|---|---|
| Current product and marketing direction | More than 97% deliverability | Replacement data or a monetary remedy for invalid contacts | Unverified |
| Current Terms & Conditions | 95% deliverability threshold | Replace affected email addresses when approved | Conflicts |
| Legacy general FAQ | Over 96% deliverability | No calculation or remedy defined in that answer | Incomplete |
| Legacy seeded FAQ | 96% deliverability and a 4% bounce threshold | Replacement data above the stated bounce threshold | Conflicts |
The current Terms also describe downloaded products as final and non-refundable. That can coexist with a limited invalid-contact remedy only if the exception, calculation and exclusions are written unambiguously and reviewed before publication.
Required policy inputs
What an enforceable guarantee must define
A percentage alone does not tell a customer which records qualify, how a claim is calculated or what relief will be provided.
Pending approval
Invalid classifications
Define hard bounce, unknown mailbox, accept-all result, temporary failure, block, complaint, disconnected number and other outcomes separately.
Pending approval
Denominator and exclusions
Specify which purchased values enter the calculation and which duplicates, blanks, suppressed records or untested values are excluded.
Pending approval
Claim window
Set the time after delivery during which evidence can be submitted and explain how data decay after delivery is treated.
Pending approval
Evidence standard
List the files, provider logs, result codes, dates and original row identifiers required for a reproducible review.
Pending approval
Remedy calculation
Decide who chooses replacement versus money, whether relief is proportional, and whether a minimum invalidity threshold applies.
Calculation framework
The denominator must be visible and reproducible
The following is a candidate structure for policy review, not the current customer contract. The business must first approve what counts as an eligible submitted value and a confirmed invalid result.
See the deliverability evidence gateCandidate invalid-rate calculation
Confirmed eligible invalid valuesAll eligible submitted values
Unknown, temporary, blocked, duplicate, blank and out-of-window results need explicit treatment before this calculation can be used.
Claim review workflow
A traceable process from request to remedy
This is the minimum workflow the final policy and support operation should share. It is a proposed control sequence until the rules and service times are approved.
- 1
Receive a traceable request
Match the request to the order, delivered file version and original record identifiers.
- 2
Classify submitted outcomes
Apply the approved invalid, temporary, excluded and duplicate definitions consistently.
- 3
Calculate the eligible rate
Use the approved numerator, denominator, threshold and claim window and preserve the calculation record.
- 4
Issue and record the remedy
Provide the approved replacement or monetary result, response time and explanation, then retain an audit record.
Approval checklist
Eight decisions before this page can become a guarantee
These decisions require the site owner, the team that validates and fulfills data, customer support and qualified legal review. They cannot be inferred from marketing copy.
- PendingChoose one public percentage and define whether it is measured deliverability, a commercial threshold or both.
- PendingApprove the exact invalid-result classifications and exclusions.
- PendingApprove the denominator, dataset/test date and period for which the percentage applies.
- PendingSet the request deadline, evidence format and review response time.
- PendingSet the minimum invalidity threshold, if any.
- PendingDecide whether the customer or CARealEstateList chooses replacement data versus money.
- PendingDefine whether a monetary remedy is proportional, capped or potentially the full order value.
- PendingAlign Terms, FAQ, homepage, pricing, checkout and customer communications in one release.
Before purchasing
Contact supportAsk for written clarification if the remedy matters
Review the masked sample and current Terms & Conditions. Because the existing percentages and remedy descriptions conflict, contact support before purchasing if a particular threshold, refund or replacement process is material to your decision.